Terms and Conditions for Purchase of Online Courses

Please read these terms and conditions carefully before purchasing an Online Course and/or Taught Course and/or ebook and print off a copy for your records.

If there is any conflict between our Website Disclaimer, these terms and conditions and any Course Specific Terms and Conditions which might apply to a specific Online Course or Taught Course, then the conflict shall be resolved by applying the following order of priority:

  1. Course Specific Terms and Conditions;
  2. These Standard Terms for the Purchase of Online and Taught Courses;
  3. Website Disclaimer.

For purchases via our website, by clicking on the “Accept” button you agree to the terms of this agreement which will bind you.  If you do not agree to these terms and conditions you must cease to continue to purchase any Services from us.

1. Definitions

“Confidential Information” means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.

“Course Materials” means the information provided by CANINE-Pawsibilities to accompany a course provided as part of the Services in hard copy or electronic form.

“ebook” means any book or document provided by CANINE-Pawsibilities and delivered in electronic form.

“Fees” means the fees paid by you to CANINE-Pawsibilities for the Services.

“Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.

“Online Course” means the delivery by CANINE-Pawsibilities of an online course pursuant to which you learn course materials remotely.

“Online Interactive Workshop” means the delivery by CANINE-Pawsibilities of an instructor Led live workshop where you Interact with the instructor in real time from a remote location via Video connection.

“Services” means the provision of the Online Course and/or the Taught Course and/or the Course Materials and/or ebook together with such other services as agreed from time to time and purchased by you through the Website or by telephone.

“Taught Course” means a course taught by CANINE-Pawsibilities in a classroom setting to which you attend in person.

“Website” means https://www.pawsibilities.co.uk  and https://hub.pawsibilities.co.uk

“You” means the individual purchasing the Services.

“Tutor” means the individual conducting the training or workshop.

2. The Services

2.1. A description of the Services together with the dates on which the Services will begin are available on our Website. CANINE-Pawsibilites will provide the Services with reasonable care and skill in accordance with the description set out on the Website.

2.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.

2.3 We expect you to confirm that the Services you are purchasing will meet your needs.  We do not make any guarantee to you that you will obtain any particular result from a particular course or use of the course materials or that you will obtain any particular qualification on completion of the course.

2.4. You are expected to behave in a seemly manner and disorderly behaviour will not be tolerated where it impacts on the ability of the Tutor to deliver the course contents or the enjoyment of other participants. We reserve the right to terminate (without refund) the Services provided to You if You are causing disruption to others.

3. Purchasing Services

3.1. In order to purchase any of the Services on-line you must register for an account with us.  If you already have an account with us you can log into your account using your username and password.

3.2. When you place an order for a Service, you are offering to purchase the Services on these terms and conditions.  CANINE-Pawsibilities reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.4 below.

3.3. Following receipt by us of your order for Services we will contact you confirming receipt of your order.

3.4. A legally binding agreement between us and you shall come into existence when we have :
(a)    accepted your offer to purchase Services from us by sending you an email confirming the purchase; and
(b)    received payment of the relevant Fees from you in accordance with clause 5 below.

3.5. Where your order consists of multiple Online Courses or multiple Taught Courses, each individual course will be treated by us as a separate offer to purchase.

4. Cancellation and Variation

4.1. There is no other right to cancel or vary your purchase of Services and any other cancellation and / or variation of course dates will be at the entire discretion of CANINE-Pawsibilities

5. Fees

5.1. The Fees for the Services shall be as set out on the Website or order form at the time you placed an order for them.

5.2. Fees for the Service selected by you shall be debited from your credit / debit card at the time of purchase.  Fees must be paid in full prior to you attending any Taught Course or accessing any Online Course or downloading any ebook.

5.3. Any fees charged by your debit or credit card provider in connection with your purchase of Services are for your own account and CANINE-Pawsibilites shall not be responsible for these.

5.4. You shall be responsible for all costs you incur in connection with your attendance at any Taught Courses or your access onto any Online Course.

6. Liability

6.1. No part of the provision of the Services shall be deemed to be, nor is it intended to be, nor should it be taken to be, the provision of investment advice.

6.2. Although CANINE-Pawsibilities aims to provide the Services to the highest standards of the industry, neither it, nor its trainers accept any liability for (i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by Client on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.

6.3. Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the Services.  Subject to clause 6.5 no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).

6.4. Subject to clause 6.5 below, CANINE-Pawsibilities  total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course or Taught Course in relation to which a dispute has arisen.

6.5. Nothing in this Agreement shall exclude or limit CANINE-Pawsibilities liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under English law may not be limited or excluded.

Participating in  a training course and using our training materials carries some degree of risk which we are unable to entirely eliminate. These include the risk of personal injury or death. You must act and behave responsibly at all times. You must not participate if you are under the influence of non-prescription Medication and/or Alcohol. You must follow any safety warnings provided in the course materials or by your trainer. If anything is not clear, seek clarification from your trainer before participating. We are not in a position or qualified to express an opinion that you are fit and of good health to safely participate in any of our courses. You must obtain professional medical advice from your doctor before participating.

In the absence of any negligence or other breach of duty by us participation in any of the courses is entirely at your own risk.

Under no circumstances should unaccompanied children be allowed to participate. Children must be supervised by a responsible adult at all times.

6.6 You are responsible for using any equipment in relation to the training course as directed in the training materials provided. You must behave sensibly, use the any equipment as intended and follow any safety instructions so as not to hurt or injure yourself, your dog or others.

6.7 In the absence of any negligence or other breach of duty by us, the use of any of our training materials is entirely at your own risk.

6.8 In the absence of any negligence or other breach of duty by us, we are not responsible for any damage, destruction or loss of your property while using the course materials or attending on of our taught courses.

6.9 In the absence of any negligence or other breach of duty by us we are not responsible for any loss, injury or damage arising from an act of omission by you or your dog. This includes but is not limited to:

  • Circumstances where your dog attacks you as the owner/handler, another person or another dog; and
  • Any Veterinary costs resulting from any injury caused to your dog or a third parties dog as a result of the training course.
  • Any Medical bills for any injury cause to you or a third party as a result of using the training course.

6.10. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.

6.11. It is your responsibility to have the equipment to be able to participate through audio and video when participating in an Online Interactive Workshop. You will be advised in advance of the format the workshop will be delivered through and may be required to download software to your device.  You will need a camera so your tutor can see you and supervise you during the workshop. We can not hold any responsibility for the quality of Audio/visual in your home or the WiFi connection.

When booking a digital online course, it is assumed that you have ascertained that you are able to set up a suitable audio/visual environment in which to participate with your tutor and fellow workshop attendees. If your connection is disconnected, we are unable to provide you with a recording of the workshop or delay the presentations whilst you reconnect.

6.12 It is your responsibility to ensure that you and your dog, are free from any condition which would affect either of you or your dog’s capabilities when undertaking an Online Interactive Workshop. Furthermore, there should be no underlying medical condition affecting your dog that may trigger an adverse reaction by applying the massage techniques that you will be taught or that may be passed to any other attendees.

7. Intellectual Property

7.1. All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers at the Taught Courses are, and remain, the intellectual property CANINE-Pawsibilites whether adapted, written for or customised for the Client or not.

7.2. You are not authorised to:-

(i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;

(ii) record on video or audio tape, relay by videophone or other means the Online Course or Taught Course given

(iii) use the Course Materials in the provision of any other course or training whether given by us or any third party trainer;

(iv) remove any copyright or other notice of CANINE-Pawsibilities on the Course Materials;

(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.

Breach by you of this clause 7.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.

7.3   You must not allow any third party to use your account information and/or computing equipment to access the digital content or course that you have booked.

7.4   You may only print off any course materials for your own personal use.  You must not provide, offer to sell, license or transfer the course materials (whether in whole or in part in any manner or form or in or on any media) to any other person unless we have agreed to this in writing.

8. Confidentiality

8.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.

8.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.

8.3. This clause shall continue notwithstanding termination of these terms and conditions.

9. Termination

9.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:

(a)  Fail to pay the due fees.

(b)  you breach any of these terms and conditions.

(c) we are unable to provide the Products in accordance with these Terms due to events outside our control.

9.2  If we end the contract in the situations set out in Clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

9.3 We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know of our stopping the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided. This clause will not prevent us from providing all or part of a Product which includes an in-person programme to an on-line programme.

9.4. On termination, clause 6 (liability), 7 (intellectual property rights), 8 (confidentiality) and 10 (restrictions) shall continue notwithstanding such termination.

10. Entire Agreement

These terms and conditions, together with the Website Disclaimer and Course Specific Terms and Conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us.  Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.

11. Force Majeure

CANINE-Pawsibilities shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, Government edict or regulation.

12. Assignment

We may assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion.

13. If There Is A Problem With The Product

13.1  How to tell us about problems. If you have any questions or complaints about the product, please contact us. You should email our customer service team at info@pawsibilities.co.uk

13.2 Summary of your legal rights. We are under a legal duty to supply Products that are in conformity with this contract. This means that (i) if your Product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality; and (ii) if your Product is services, the Consumer Rights Act 2015 says it must be carried out with reasonable care and skill. Nothing in these Terms will affect your legal rights.

14. Price and Payment

14.1 The price of the Services will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see clause 14.3 for what happens if we discover an error in the price of the Product you order.

14.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may still end the contract, refund you any sums you have paid and have no further legal obligation to you.

14.3 When you must pay and how you must pay. All Products must be paid for at the time of submitting your order. The methods of payment are as stated on our Website.

15. Refunds

15.1 We are unable to offer refunds for Services that have been delivered to you, either by your attendance at a Taught course and/or Online Course and or Service delivered in electronic form.

15.2 We are unable to offer refunds for Taught Courses within 14 days of the due date of delivery of the Taught Course. Where possible we will endeavour to transfer your booking to the next Taught Course on a mutually agreeable date. If this is not possible, no refund shall be issued.

15.3 We are unable to offer refunds for either Partial attendance or Partial Completion of any Taught Course or Online course.

15. Data Protection

16.1 We will use the personal information you provide to us as more particularly set out in our privacy policy:

(a)  to supply the products to you;

(b)  to process your payment for the products; and

(c)  if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

16.2 Your information will not be shared with third parties under any circumstances.

16.3 To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.

16.4. We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and to ensure that you have access to relevant products.

16.5. Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.

16.6. CANINE-Pawsibilities endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.

16.7. If you wish to change or update the data we hold about you, please e-mail info@pawsibilities.co.uk

17. Other Important Items

17.1 Special offers and discounts.  Any special offers or discounts on the website can be withdrawn at any time, without notice.

17.2    We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 10 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

17.3  You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.  For the avoidance of doubt, this also means that any courses can only be attended by the person named on the booking.

17.4  This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.5  If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.6  Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

18. Law and Jurisdiction

This Agreement is subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.

19. Notices

You can contact us by any of the following methods:

Email: info@pawsibilities.co.uk